Information Services

We produce a range of Tenants' Guides on many of our housing policies, many of which are available on-line. Currently, we have guides on :

• Complaints
• Appeals (Assured Shorthold Tenants')
• Compensation
• Confidentiality
• Debt Advice Pack and a Budget Planner
• Decoration
• Exchanging your Home
• Home Improvements
• Housing Benefit
• Major Repairs
• Modernisation-Permanent Moves
• Modernisation-Temporary Moves
• Nuisance
• Paying Your Rent
• Racial Harassment
• Rent - Where to Pay
• Rent Arrears
• Service Charges
• Transfers - Our Policy and the Points System
• Housing Applicants - Our Policy and Points Guides

For more information or additional leaflets please contact your Housing Officer or drop into our Callaghan House office and ask at reception.