Compliments

If you would like to pay us a compliment or leave positive feedback about our services, homes or team, we’d like to hear from you. Your compliments help us to know what you like and appreciate.

To make a compliment, please us the following email link: matthew.thomas@ccha.org.uk

Complaints

We aim to provide high quality services and hope you will always find CCHA fair and reasonable. Sometimes you may be dissatisfied with the way we have applied our policies or with the services you have received. We aim to make it easy for you to:

• Tell us when you are unhappy with our service, and
• Help us find out where we need to do better so we can put things right

Please tell us if our service is below the standard you expect – even if you do not want to make a complaint. We will try and put things right for you and improve our service in future.

For full details on our complaint's procedure click here or pllease feel free to contact us.