Performance |
As part of its corporrate and operational planning the Association sets out performance targets across all its key functions and publishes results in its Annual Report, tenants' newsletter and on this site.
Performance targets are revised annually and our targets for 2008/09 follow.
Openness and Accountability
|
Membership policy – number of new individual shareholders during the period |
30 no. |
|
Board members from black minority ethnic groups |
> 7% |
|
Tenant Representative Council Meetings |
4 no. |
|
Current Tenant Participation Compacts negotitated and signed |
5 no. |
Our Finances
| Gearing – loans as a % of net worth |
< 60% |
| Interest cover – ratio of gross rental income to interest payable |
> 2.5:1 |
| Loan portfolio exposure - % loans at fixed interest rates |
>60% |
| Overhead costs – direct office and other operating costs as a % of total income |
<7% |
| Take up of available capital investment (Social Housing Grant) |
100% |
| Total investment in new homes |
£13m |
| WHQS/Planned/major repairs investment in existing stock |
£0.9m |
| Cost overruns - increase as a % of tender approval prices |
<10% |
| Rent loss from voids as a % of rent due |
<1% |
| Rent received - as a % of gross annual rent |
>97% |
| Net arrears - as a % of gross annual rent |
<1.8% |
| Average costs for units for: | |
|
£829 |
|
£514 |
|
£1021 |
|
£809 |
Our Housing and Communities
Average time to re-let all vacant units
| Relets, with: | |
|
7 days |
|
14 days |
|
21 days |
| New lets |
0 days |
| Vacant properties as a % of housing stock |
<1.6% |
|
Average % of repair requests completed within target times for all categories |
98% |
| Tenant Satisfaction with repairs |
>90% |
| Average number of new homes completed |
>40 |
| Number of homes surveyed |
200 |
| Community Development projects during the period: | |
|
2 |
|
2 |
| Gas Service - number of homes where service is overdue |
0% |
People
| Training expenditure as a % of net salary costs |
3.5% |
| Percentage sickness absence - self certified |
< 1.5% |
| Staff turnover |
< 11% |
| Staff from ethnic minority groups |
> 8% |
Monitoring
|
Retain Investors in People Status |
Annual Assesment |
|
Retain Charter Mark Status |
Three yearly assessment |
Reputation
| Best Value studues completed based on five year service review plan |
4 |
| Completion of internal audit reports as a percentage of planned reports |
90% |
Read More About Our Performance
Other sources about our performance are:
For pervious years Annual Accounts and Reports please Click Here, or for our latest stories about our performance on this site, please go to:
- January/February 2008 News: New Bite-Sized corporate plan published
- August 2008: Report on 2008 AGM
