Getting Your Home Ready

We have prepared your new home for letting and you should find it in a condition where it is possible for you to move in straight away. Certain minor repairs may be needed. If so, we will tell you exactly what is to be done and when.

In preparing your home for letting, we will have made sure that:

• All decorations are in reasonable condition. We do not decorate properties before letting unless it is necessary. Sometimes we give decorating allowances to help with the cost of the decorating but only if the property needs a little attention.
• We make arrangements with you to service the gas heating as soon as you move in.
• The electrical system has been checked, or that we have made arrangements with you to check the system.
• The property is in a clean condition.
• All glazing is intact.
• All sanitary units are clean and intact.
• All kitchen units are clean and intact.
• The smoke detectors have been serviced in the last 12 months and any missing batteries have been replaced.
• The garden has been cleared of any refuse and is in a reasonable condition.

If the property does not match this standard, please contact us straight away. Please note that your gas supply will not be tested and turned on until you move in. If you have not made arrangments with us to do this test for you, or you miss the appointment, please contact us straight away.

Please note that this policy does not apply if you have moved to your new home by arranging an exchange or swap.

Useful contact point –  Customer Services Team.