Monthly Archives: February 2019


Co-Design Group Feedback Session

February 27th, 2019|CCHA, CCHA News|

Calling all tenants! You are invited to CCHA’s Co-Design Group feedback session. We want you to have your say about the recommendations made by the group and give your feedback. Come along to this session to find out more. We will provide refreshments throughout and can also provide transport to and from the meeting.   [...]

CCHA Re-awarded the Customer Service Excellence Award

February 27th, 2019|CCHA, CCHA News|

CCHA has been re-awarded the Certificate of Customer Service Excellence for a further three years. The award is given to companies that demonstrate that they put their tenants at the heart of what they do. Following an assessment in February, CCHA were acknowledged as having a number of areas of Good or Excellent Practice. These [...]

Welsh Government Regulatory Judgement In-Year Review

February 4th, 2019|CCHA, CCHA News|

Welsh Government has agreed a revised Regulatory Judgement for Cardiff Community Housing Association. The revised judgement sees CCHA’s Financial Viability stay at Standard but the Governance & Service Delivery judgement has been upgraded to Increased. This upgrade removes CCHA from the original regulatory judgement of intervention. To view the judgement please click:  CCHA - Regulatory [...]

Focus Group Feedback – Topic: No Access

February 1st, 2019|CCHA, CCHA News, Community|

Monday 14th January 2019 At Morrisons training room, Newport Road Topic: No Access Thank you to all our tenants who attended the Focus Group on CCHAs No Access Policy. This focus group was held in partnership with CCHAs maintenance team. 12 tenants attended the focus group. The full feedback report and infographic are attached. Feedback [...]

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