Monthly Archives: March 2020

Do you need help and advice on applying for Universal Credit? This short video takes you through the steps to make a claim. If you would like to speak to someone about how to apply, please speak to CCHA's Money Advice Team on 0796 6625678

CCHA has been upgraded, and returned to Standard for Governance & Services, in a judgement by Welsh Government this week, following the regulator’s decision to downgrade the Association in March 2018. The process of improvements started with changes on the Board with new members and a new Chair.  A whole new senior management team was [...]

The short video below will take you through the steps you need to make a claim for Universal Credit: Please scroll down for advice and remember, we are here to help you Are you worried about how coronavirus will affect your money? Our Money Advice team have put together a summary to try to help [...]

Tenants have provided CCHA with feedback that a quality repairs service is their top priority. Following this feedback a new repairs policy developed by a group of our tenants and our staff, is being launched for all CCHA tenants from 1st April 2020. We want to make ensure that the repairs service we provide is [...]

CCHA owns and manages around 3,000 homes in the heart of Cardiff. We are looking for outstanding individuals who have a genuine passion and demonstrable experience of delivering quality customer-focused services. It’s a fantastic time to join our organisation and we are particularly interested in individuals who share our community-based values and vision. These are [...]

Our new maintenance and repairs service has been launched today.  The service, which was previously provided by Axis, has been brought in-house, and will be delivered by CCHA directly. As part of our continuing efforts to deliver excellent services to tenants, we have made changes to how we manage repairs and maintenance. We have listened [...]

We Have Listened to Tenants, and the Maintenance and Repairs Service is Changing   As part of our continuing efforts to deliver excellent services to tenants, we are making changes to how we manage repairs and maintenance. We have listened to feedback from tenants who have consistently told us that a first-class repairs service is [...]