Vision and Values
To provide excellent homes and services and create communities where people want to live.
Our Plan: To become the best that CCHA can be the following objectives have been set:
Community Champion & Advocate
We will seek to understand and deliver projects that meet the needs of the communities in which we work
We will support local communities in getting their voice heard
Community Anchor & Catalyst for Change
We will develop employability and skills projects for our tenants and community members across Cardiff
We will use positive action in our recruitment processes to level the playing field for our diverse communities
We will target neighbourhoods in Cardiff for our regeneration work
An Excellent Landlord
We will ensure your voice as a tenant is heard and acted upon to improve services
We will let our homes fairly
We will provide a great repairs service
We will be visible and approachable in your neighbourhood
We will offer you money advice and support services if you need it
We will set our rents and service charges fairly
We will ensure your home is safe and meets all legislative obligations
Development Partner of Choice
We will build affordable homes in that are energy efficient and meet your needs
We will build homes in areas that have good transport links, and are close to shops and other amenities
We will involve tenants in the design of homes and learn lessons from past developments
Employer of Choice
We will continue to be a Living Wage Employer
We will seek to work with contractors that pay the Living Wage
We will introduce Rooney’s Rule to our recruitment processes to support the aim of achieving a workforce that reflects the communities in which we work
We will ensure the health and wellbeing of our staff is an organisational priority
Setting the Standard in Governance
We will establish a diverse Board of Management
We will ensure tenants’ voices influence our policy and strategic decision making at the highest level
We will demonstrate value for money
We will have strong financial plans in place to deliver our objectives
Tenants of CCHA should receive services that are based on us being:
TRUSTWORTHY
RESPECTFUL
CARING
HONEST
We will act BRAVEly in the interest of tenants and the communities in which we work
We will always be GENUINE: true to our values and work hard to address inequalities through our community work and through our recruitment processes.