Vision and Values

To provide excellent homes and services and create communities where people want to live.

Our Plan: To become the best that CCHA can be the following objectives have been set:

Community Champion & Advocate

We will seek to understand and deliver projects that meet the needs of the communities in which we work

We will support local communities in getting their voice heard

Community Anchor & Catalyst for Change

We will develop employability and skills projects for our tenants and community members across Cardiff

We will use positive action in our recruitment processes to level the playing field for our diverse communities

We will target neighbourhoods in Cardiff for our regeneration work

An Excellent Landlord

We will ensure your voice as a tenant is heard and acted upon to improve services

We will let our homes fairly

We will provide a great repairs service

We will be visible and approachable in your neighbourhood

We will offer you money advice and support services if you need it

We will set our rents and service charges fairly

We will ensure your home is safe and meets all legislative obligations

Development Partner of Choice

We will build affordable homes in that are energy efficient and meet your needs

We will build homes in areas that have good transport links, and are close to shops and other amenities

We will involve tenants in the design of homes and learn lessons from past developments

Employer of Choice

We will continue to be a Living Wage Employer

We will seek to work with contractors that pay the Living Wage

We will introduce Rooney’s Rule to our recruitment processes to support the aim of achieving a workforce that reflects the communities in which we work

We will ensure the health and wellbeing of our staff is an organisational priority

Setting the Standard in Governance

 We will establish a diverse Board of Management

We will ensure tenants’ voices influence our policy and strategic decision making at the highest level

We will demonstrate value for money

We will have strong financial plans in place to deliver our objectives


Tenants of CCHA should receive services that are based on us being:





We will act BRAVEly in the interest of tenants and the communities in which we work

We will always be GENUINE: true to our values and work hard to address inequalities through our community work and through our recruitment processes.