Applying for a home

To apply for housing with CCHA you will need to complete a Common Waiting List Application form with Cardiff County Council. For more information please click here. Please also see Cardiff County Council’s Housing Leaflet.

CCHA have a range of homes for rent including apartments, family houses and sheltered accommodation, we also offer homes for low cost sale. You can view our latest developments here.

All our homes are allocated through Cardiff’s common housing waiting list. This enables you to apply for housing with ourselves and other housing associations in the City by completing just one form.

For more information please visit: www.cardiffhousing.co.uk

Shortlisting Applicants

If we have a vacant property, we will shortlist a number of applicants from the Common Waiting List in order of priority and invite each applicant to attend an interview or can arrange to see them at home. This will help to confirm details concerning the applicants housing circumstances.

Following the interview, should the applicant’s needs and requirements match the available property then CCHA will send them a Provisional Offer of Tenancy.

They will sign and return a declaration of interest. This confirms that they are interested in viewing the property.

When you are allocated a property

When the property is ready, we will arrange for the property to be viewed.

If the offer is accepted, the successful applicant will sign the tenancy agreement, be given a pack full of useful information and the keys of the property.

They will then need to inform various people of the date that you are moving in, such as gas and electricity companies and, if you are claiming Housing Benefit, Cardiff County Council.

In most cases, our tenancies are let on an Assured Shorthold Tenancy for all new tenants for the first year. At the end of the twelve month period, the tenancy will automatically convert to a standard housing association tenancy, so long as the terms and conditions of the tenancy have not been broken, particularly in relation to neighbour nuisance, harassment, violence or threatening violence, serious damage to any premises or criminal activity.

Refusing an Offer

If you decide to refuse an offer of accommodation, you should let us know as soon as possible and explain your reasons for the refusal.

Your application will return to the Common Waiting List.

A further offer will be made as and when another suitable property is available. Should you again decide to refuse, you will once again be required to tell us why.

We will then consider the reason for refusal and can recommend that your application is deferred from the Common Waiting List unless your refusal was due to the following:

  • The property was not of a type requested by you
  • The property was not in an area requested by you
  • The rent was considered to be too high for you
  • Other personal circumstances

The exception to these criteria is Homeless Applicants who will be made ONE offer of accommodation and in doing so; the Council considers that it has discharged its duty under Section 184 of the Housing Act 1996.

Furthermore, applicants awarded Priority Status on the Common Waiting List will generally receive ONE offer. If it is refused then their Priority Status will be reviewed and may be withdrawn.

Having a Complaint

If you are dissatisfied with the way our allocations policy has been applied to yourself, there are a number of actions you can take:

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