CCHA aspires to achieve excellence in all areas. To help us achieve this, your honest views will make a real difference to how we improve our services in your homes, your neighbourhoods and your communities. We know your time is precious but your thoughts and views are very important to us, please take a few [...]
CCHA are on an exciting journey. With almost 3,000 properties and a new corporate strategy we have ambition and we're setting the pace! Chair - About the Role Our new Executive Team are in place and with our improved regulatory judgement, we are now looking for an inspirational Leader to share our passion for providing [...]
Customer Services - Meteor Street Easter Opening Times Our office will close on Thursday 18th April at 4.30pm (phone lines will be open until 5pm) and we will re-open on Tuesday 23rd April at 9am If you have an emergency repair during this time please contact the out-of-hours department on 0300 123 1091
This is a great time to join us and be part of our journey. We've received a regulator upgrade, have a new executive team, a new corporate strategy that places tenants at its heart and a great team of staff who are up for the challenge. Please contact sioned.hughes@altairltd.co.uk to express your interest
CCHA has welcomed tenants into the 40 new one and two bedroom flats at the Maelfa, Llanedeyrn. The flats are part of the Maelfa Regeneration Scheme, a multi-million pound project to transform the area into a new, vibrant heart for the Llanedeyrn community. The development is being constructed by Bridgend based contractors, Jehu, and working [...]
Calling all tenants! You are invited to CCHA’s Co-Design Group feedback session. We want you to have your say about the recommendations made by the group and give your feedback. Come along to this session to find out more. We will provide refreshments throughout and can also provide transport to and from the meeting. [...]
CCHA has been re-awarded the Certificate of Customer Service Excellence for a further three years. The award is given to companies that demonstrate that they put their tenants at the heart of what they do. Following an assessment in February, CCHA were acknowledged as having a number of areas of Good or Excellent Practice. These [...]
Welsh Government has agreed a revised Regulatory Judgement for Cardiff Community Housing Association. The revised judgement sees CCHA’s Financial Viability stay at Standard but the Governance & Service Delivery judgement has been upgraded to Increased. This upgrade removes CCHA from the original regulatory judgement of intervention. To view the judgement please click: CCHA - Regulatory [...]
Monday 14th January 2019 At Morrisons training room, Newport Road Topic: No Access Thank you to all our tenants who attended the Focus Group on CCHAs No Access Policy. This focus group was held in partnership with CCHAs maintenance team. 12 tenants attended the focus group. The full feedback report and infographic are attached. Feedback [...]
Stay Warm and Safe this Winter As the weather gets colder and Winter sets in, we are sharing some practical tips and advice to help you stay warm and safe, and to protect you and your home during the cold weather. If you have older neighbours or relatives please make sure that they are also [...]
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