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New Chair of the Board at Cardiff Community Housing Association

May 23rd, 2019|CCHA, CCHA News|

Cardiff Community Housing Association (CCHA) has appointed experienced social housing professional, Mike Owen as its new Chair. Mike will take over from Duncan Forbes who will be stepping down in September, and has been Chair at the housing association since June 2018. Duncan said. “I am delighted to announce the appointment of Mike Owen as [...]

Customer Services Phones Now Operating Normally

May 21st, 2019|CCHA, CCHA News|

The technical difficulties with the phone lines to our Customer Services Office at Meteor Street have been resolved. To contact our Customer Services Office please ring the usual number: 029 2046 8490 Thank you for your patience while we have been resolving this issue, and we apologise for any inconvenience caused.    

2019 Tenant Satisfaction Snapshot Survey

April 25th, 2019|CCHA, CCHA News|

CCHA aspires to achieve excellence in all areas. To help us achieve this, your honest views will make a real difference to how we improve our services in your homes, your neighbourhoods and your communities. We know your time is precious but your thoughts and views are very important to us, please take a few [...]

We are recruiting a Chair and Board & Committee Members

April 18th, 2019|CCHA, CCHA News|

CCHA are on an exciting journey.  With almost 3,000 properties and a new corporate strategy we have ambition and we're setting the pace! Chair - About the Role Our new Executive Team are in place and with our improved regulatory judgement, we are now looking for an inspirational Leader to share our passion for providing [...]

Are you an inspirational leader looking to be on a board?

April 16th, 2019|CCHA, CCHA News|

This is a great time to join us and be part of our journey. We've received a regulator upgrade, have a new executive team, a new corporate strategy that places tenants at its heart and a great team of staff who are up for the challenge.   Please contact sioned.hughes@altairltd.co.uk to express your interest

Tenants welcomed into new flats at the Maelfa, Llanedeyrn

March 13th, 2019|CCHA, CCHA News, Community|

CCHA has welcomed tenants into the 40 new one and two bedroom flats at the Maelfa, Llanedeyrn. The flats are part of the Maelfa Regeneration Scheme, a multi-million pound project to transform the area into a new, vibrant heart for the Llanedeyrn community. The development is being constructed by Bridgend based contractors, Jehu, and working [...]

Co-Design Group Feedback Session

February 27th, 2019|CCHA, CCHA News|

Calling all tenants! You are invited to CCHA’s Co-Design Group feedback session. We want you to have your say about the recommendations made by the group and give your feedback. Come along to this session to find out more. We will provide refreshments throughout and can also provide transport to and from the meeting.   [...]

CCHA Re-awarded the Customer Service Excellence Award

February 27th, 2019|CCHA, CCHA News|

CCHA has been re-awarded the Certificate of Customer Service Excellence for a further three years. The award is given to companies that demonstrate that they put their tenants at the heart of what they do. Following an assessment in February, CCHA were acknowledged as having a number of areas of Good or Excellent Practice. These [...]

Welsh Government Regulatory Judgement In-Year Review

February 4th, 2019|CCHA, CCHA News|

Welsh Government has agreed a revised Regulatory Judgement for Cardiff Community Housing Association. The revised judgement sees CCHA’s Financial Viability stay at Standard but the Governance & Service Delivery judgement has been upgraded to Increased. This upgrade removes CCHA from the original regulatory judgement of intervention. To view the judgement please click:  CCHA - Regulatory [...]

Focus Group Feedback – Topic: No Access

February 1st, 2019|CCHA, CCHA News, Community|

Monday 14th January 2019 At Morrisons training room, Newport Road Topic: No Access Thank you to all our tenants who attended the Focus Group on CCHAs No Access Policy. This focus group was held in partnership with CCHAs maintenance team. 12 tenants attended the focus group. The full feedback report and infographic are attached. Feedback [...]

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