FAQs
- Over the phone on 029 2046 8490 (press option 1 to speak to the CSA team)
- On our website ccha.org.uk
- Via email to info@ccha.org.uk
- In an emergency call our Out Of Hours team
- Request an appointment to be placed back on to the CCC waiting list (Transfer List) by calling the customer service team
- Sign up to Homeswapper by either visiting homeswapper.co.uk or by booking an appointment with the CSA team who will walk you through the sign up and show you how to look for properties to exchange with.
- Look to private renting/purchase
- Online via “myAccount” at ccha.org.uk
- At any paypoint using your Allpay rent card (new cards can be order from the CSA team)
- Over the phone with the CSA team or the Housing Officer.
- In person at the office in cash, cheque or by card.
- By Direct Debit at your convenience. Forms can be sent to you by your Housing Officer or the CSA team
- By Standing order (CCHA’s bank account details available from the CSA team)
This means that Cardiff Community Housing Association no longer has its own waiting list and all our homes are allocated through the Common Waiting List.
The Common Waiting List offers a greater choice of homes for tenants wanting to move as both Council and Housing Associations use the same waiting lists. The process of applying for a transfer is simple because one standard application form is used and there is no longer any need to fill in different application forms for each landlord.
When you attend the interview bring the completed application form with you, together with all the appropriate evidence. Your application form will be checked, supporting documentation photocopied and as long as everything has been provided, your form can be sent to Cardiff County Council immediately.
If you would like to find out how long you may have to wait for a property then the Cardiff Housing website www.cardiffhousing.co.uk contains a waiting list calculator which shows how long you may have to wait for a new home.
If there are any outstanding rent arrears/recharges these will need to be cleared
You should not make any arrangements to move until you have had confirmation from us that the exchange is to go ahead.in full prior to the exchange going ahead.
Some of the reasons for a mutual exchange being turned down:
- If you are likely to overcrowd the property you want to move to
- If the incoming tenant you wish to exchange with would be overcrowding your property
- If there are any outstanding Possession proceedings