Christmas can sometimes be a difficult time for many reasons, and this year is no exception. Nobody needs to be alone. Please know that there is always someone to talk to.

Compiled by our CCHA Reach team, below is a list of places that you can get support, advice, and information from. Here are a list of places you can get information, support, and advice from.

Holding Hands


  • Let’s Talk Men’s Mental Health
    Based in South Wales, they host a public page and private group. Their resources include videos, a YouTube channel, and even a radio station. They are also offering eight free counselling sessions for men – more information can be found on their page.
  • Cwtch-Up
    Join by request this private Facebook group. They provide support to homeless and vulnerable people in Cardiff


  • Digital Communities Wales
    They have produced a series of ‘padlets’ with easy to read information and resources on things like ‘Keeping in Touch’ and ‘Supporting Your Mental Health.’ You can access these on your phone at any time you need them.
  • Mind
    Mind have provided information and advice about Christmas and Coronavirus. They also have links to various resources that can help at this time.


  • BAME Helpline Wales
    Provide specialist advice, support, and information. You can text them on 07537 432416
  • Hub Of Hope
    Use this website to search for local mental health and wellbeing support available in Cardiff.


  • Cardiff Council
    If you have been advised to shield or are in need of food urgently, Cardiff Council Advice Line can provide a food parcel to your door. Call 02920 87 1071 or email
  • Free Christmas Lunch
    Available to those in need, courtesy of St Albans RC Church. Email to arrange collection from Old Splott Library between 1pm – 3pm on Christmas Eve


  • Carers Wales Me Time Project
    Supported by the Welsh Government, this project aims to provide a programme of online sessions to support carers’ emotional wellbeing. It’s running throughout the Christmas period, including Christmas Day and New Years Day. Call the advice line on 0808 808 7777. You can also email


  • Cruse
    Offer counselling & support groups. They offer advice and information to children, young people, and adults when someone dies.
  • Covid Grief Network
    Available for young adults under 30. This project aims to reduce isolation for young adults grieving the illness or death of someone close due to COVID 19.
  • SANDS (Stillbirth & Neonatal Death Society)
    Provide bereavement support services through free phone by calling 0808 164 3332. They also have a mobile app, online community, and other resources available on their website.

Telephone Support

  • Samaritans
    For emotional support throughout Christmas, including Christmas Day, contact 08457 090909 or email
  • Women’s Aid
    Call 0808 8010 800
  • CALM – Campaign Against Living Miserably
    National helpline for men: 0800 585858
  • The Mix
    Aimed at individuals aged under 25: 0808 8084994.
    (Also provide webchat, email and messenger communication)
  • BEAT Eating Disorder 
    Under 18, call: 0808 8010711  /  Over 18, call: 0808 8010677
    (Also provide webchat, email, message boards, messenger communication, etc.)