You and Your Home

We provide a range of services for the homes we have to rent and for the new homes we’re building. Please browse through the menu items on the left to find information about our housing, services and how you can get involved as a resident of CCHA.

My Account

Log into our online system to view your account and pay online

Pay Rent

View the different ways that you can pay your rent.

Report a Repair

If something needs fixing in your home, let us know.

Anti-Social Behaviour 

and Domestic Abuse 


Let us know about problems that are affecting you.

Report Fly Tipping

If you have seen something being dumped, report it here.

Meet Your Housing Officer

Get contact details for your housing officer.

Tenants Handbook

This Handbook contains all the information you need to know about living in your home.

Click here for Tenants Handbook

كتيب المستأجرين

يحتوي هذا الكتيب على كافة المعلومات التي تحتاج أن تعرفها حول العيش في مسكنك. ولقد تم تقسيم هذا الكتيب إلى أقسام سهلة ، ويحتوي الكتيب أيضا على تفاصيل تتعلق بمستوى الخدمة التي يمكن أن تتوقع الحصول عليها منا ، وكذلك على الأمور التي نتوقع منك القيام بها.

كتيب المستأجرين

Buying Your Home

Information for tenants on purchasing their home.


For our tenants who use sign language

Repairs Policy

This policy sets out how we will deliver our day-to-day responsive repair service.

Fire safety

This page has some fire safety tips to help keep you safe in your home

Tenant’s Basic Repairs Manual

This leaflet provides information on basic household maintenance that tenants have told us they would like some basic advice on.

Health & Safety Tenant’s Handbook

This handbook has been designed to raise awareness of accident prevention in the home.

Tenant Home Improvement Application Form

Please complete this application form if you want to make any improvements to your home