Compliments and Complaints

We welcome your feedback on all areas of our work

You can view our compliments and complaints guide here.

You can view and our complaints policy here.

Our guide and policy are also available in Welsh.

Compliments and complaints can be made by calling us on 029 2046 8490, or emailing us at


If we have done something well please tell us so we can try and replicate this in other areas. It also helps our staff know when they are providing great customer service.


Managing complaints effectively ensures we provide good customer service and helps us identify areas for improvement.