Jets Support

JETS – get on board!

REACH is a pre-employment mentoring project offering support to economically inactive and long term unemployed people to overcome a range of barriers.

Focusing on wellbeing, learning and volunteering, the project will provide support to address issues preventing people from accessing mainstream provision and begin their journey to employment.

The project will work with people over 25 who are not in work living in Butetown, Splott, Tremorfa, Adamsdown, Plasnewydd, Llanederyn, Rumney, Trowbridge, St Mellons and Penylan.

A dedicated mentor will work with people on a one to one basis to create a bespoke action plan and package of support, which will provide access to a range of support, training and volunteering opportunities.

We hold a weekly drop-in session at our Meteor Street Office every Monday 9am-12pm and at Trowbridge Community Centre on Thursdays 9am-12pm

Contact Reach on 029 2046 8490


Take a look at these two case studies that illustrate the life-changing work carried out by the JETS and Reach teams.

Live Life to the Full with The Reach Programme.

 ‘S’ was referred to Reach from United Welsh Housing Association.  Anna Davies (Wellbeing Mentor) arranged a one to one assessment to identify barriers.  Anna explained “S had a 3 year history of depression and anxiety, which led to multiple attempts to end their life, self-harming and insomnia.  Although taking medication and with a supportive family, ‘S’ struggled to interact with new people, lacked confidence and self-esteem and had become socially isolated.

Anna offered intensive tailored support and together they created an action plan, setting mini goals that were achievable and realistic.  The opportunity to speak in a confidential environment with a mentor who was non-judgemental, understanding and empathetic enabled ‘S’ to open up, to build trust in the mentor and engage in activities such as The Live Life to the Full course.

By week 2 of the 6 week course ‘S’ felt confident enough to enrol onto a Health and Social Care course with the Paula (learning Mentor).  Anna accompanied ‘S’ to meet Paula face to face before enrolling onto the course which assisted with the high anxiety that ‘S’ was experiencing.  Anna was able to offer support, via text messaging and phone calls, leading up to the course start date, arranged transport to and from the course and for Paula to be available to meet ‘S’ when arriving on the first day.

‘S’ completed the Health and Social care course and had a boost of confidence, increased motivation and self-belief as a result.  This has enabled ‘S’ to take up further learning by enrolling onto an accredited Health and Social Care Course in College.  In addition to this, ‘S’ engaged with Sarah (Volunteering Mentor) and will now volunteer on future Live Life to the Full courses, offering peer support to assist others to apply the model to their personal situation.  ‘S’ also has a new social network, derived from The Live life to the Full Course, they have set up a social group where they talk and meet up regularly.

What is Live Life to The Full?

The Live Life to the Full course is delivered over 6 weeks, as group sessions or on a one to one basis and is aimed at people who are experiencing low mood, anxiety, depression, lack of self-esteem and confidence etc. People attending the course learn to increase their understanding of the nature and origin of negative thoughts and feelings and encourages practical behavioural techniques to change negative thought processes to positive ones. Resulting in being able to confidently tackle problems, build confidence and self-esteem, increase motivation, feel happier, and stay calm.

If you would like more information about Live Life to the Full, or you would like to learn new skills, gain qualifications or take up some volunteering, get in touch with the Reach team.  Phone 02920 468495 or email



Tracy JETS into Security

In May 2017 JETS received a referral from Communities for Work.  As a single parent of a 5 year old Tracy had been economically inactive for more than 5 years and having had a taster session with a security firm was eager to pursue a career within the Security industry.  Tracy had a supportive family and ex-partner so was able to complete the training and the working hours required to work in this sector, however, there were other external barriers to entering employment.

When we first met Tracy, she explained “I feel that I’m going round in circles.  Everywhere I have been for help I get turned down.  I can’t get work as I cannot pay for the training and licence and I don’t know where to start.  Some [organisations] have said they cannot fund or help me as I don’t live in the right postcode area or, I already have experience, or I need to get a job offer from a security company first which is difficult as without the training and licence they can’t offer me a job”.

JETS were able to support Tracy, Sandra (JETS Mentor) arranged 1:1 meetings to work with Tracy to complete the requirements of the Security Industry Authority (SIA).  Sandra accessed funding for accredited training, licence and travel costs.  Tracy completed and passed the training course and had support to register, upload and complete the necessary forms online.

The SIA process can take a lengthy period of time so Sandra supported Tracy to attend the Cardiff Jobs fair with an updated CV and to apply for security roles.

Tracy has since gained employment with a security firm and plans to upskill to sustain long term employment opportunities and earn a higher income by completing a CCTV operator’s course.  Tracy said “I think what you offer your tenants is outstanding. Thanks once again to you and JETS for all your help. I also really enjoyed doing the course with SFM Security.”


JETS offers continued support, advice and guidance to CCHA tenants to assist them to upskill to remain in employment and increase their future earning potential.

You can contact a JETS Mentor by phone;

02920 468495 or email

Or call into CCHA Meteor Street office,

50 Meteor Street Adamsdown, Cardiff, CF24 0HE on a Monday morning between 9.30am and 12pm.